Privacy Policy

Introduction

Inman ProWash LLC ("we," "us," or "our") operates the website prowash.llc and provides pressure washing and exterior cleaning services in Central Kentucky. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, request an estimate, use our services or communicate with us by phone, email or text message.

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree with this policy, please do not use our website or provide us with your personal information.

Information We Collect

We collect the following types of personal information:

• Contact Information: Your name, phone number, email address and property address when you submit a quote request, contact form or call us directly.
• Service Information: Details about the services you are interested in, property characteristics and project specifics you provide during the estimate process.
• Lead Source Information: How you found us (Google, Facebook, Nextdoor, referral, etc.) to help us understand which marketing efforts are working.
• Communications: Records of text messages (SMS/MMS), emails and phone calls between you and our team related to scheduling, job updates, invoices and service follow-ups.
• Technical Information: Your IP address, browser type, device information and browsing activity on our website, collected automatically through server logs and cookies.
• Payment Information: When you pay for services, payment details are processed securely through Square. We do not store your full credit card number on our servers.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your quote requests and inquiries
• To schedule, perform and follow up on pressure washing services
• To send you appointment reminders, job status updates and completion notifications via SMS, email or phone
• To send you invoices and process payments
• To send you periodic marketing messages about our services, promotions and seasonal offers (with your consent)
• To improve our website, services and customer experience
• To comply with legal obligations

Text Messaging (SMS/MMS)

When you provide your phone number and request a quote or become a customer of Inman ProWash LLC, you may receive text messages from us. These messages may include:

• Responses to your quote requests and inquiries
• Appointment scheduling confirmations and reminders
• Job status updates (crew arrival, job completion, before/after photos)
• Invoice and payment notifications
• Seasonal service offers and promotions

Our text messaging is powered by Twilio, a third-party communications platform. When we send or receive text messages, Twilio processes your phone number and message content on our behalf. Twilio's privacy policy is available at twilio.com/legal/privacy.

Message frequency varies based on your interactions with us. You may receive anywhere from one message per service inquiry to several messages during an active job.

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to any messages you send or receive.

You can opt out at any time by replying STOP to any text message from us. You may also text HELP for assistance. Once you opt out, we will not send you further marketing text messages, though we may still contact you by phone or email regarding active services or outstanding invoices.

We do not sell, rent, share or trade your phone number or any personal information collected through our text messaging program with third parties for their marketing purposes.

Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We use trusted third-party services to operate our business, including Twilio (text messaging and phone), Square (payment processing), and our web hosting provider. These providers only access your information as needed to perform their services and are contractually obligated to protect it.
• Legal Requirements: We may disclose your information if required to do so by law, court order or governmental regulation.
• Business Protection: We may share information to protect our rights, safety or property, or the rights, safety or property of our customers or the public.

Data Security

We implement reasonable administrative, technical and physical safeguards to protect your personal information from unauthorized access, use or disclosure. Our website uses HTTPS encryption. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, maintain our customer records, comply with legal obligations and resolve disputes. Customer contact information and service history are retained indefinitely to support repeat service scheduling and warranty inquiries. You may request deletion of your data by contacting us at 859-312-0704 or [email protected].

Cookies

Our website uses cookies and similar technologies to improve your browsing experience. We use Cloudflare for security and performance, which may set cookies on your browser. You can control cookie settings through your browser preferences.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing text messages by replying STOP
• Opt out of marketing emails by using the unsubscribe link in any email

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Inman ProWash LLC
Lexington, KY {{address_zip}}
Phone: 859-312-0704
Email: [email protected]